Primavera Online High School

Extended technical support hours

In order to help serve you better, we have extended our technical support hours until 9:00pm.

Monday - Friday (except Holidays & Breaks) 7 am - 9 pm
Call us at 480.456.6678 extension 415

OR use the Live Remote Assistance below. Just enter your name, student ID and your question/problem in the field provided, and click the button.

OR send an email to support@primaveratech.org so we can assist you.

Note: Please call our Extension or send us an email if you find Live Remote Assistance is not active during our regular days and hours of operation.

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a
member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

You will find answers to Live Remote Assistance security questions and system configuration requirements on our FAQ page.

You can also view a demonstration of a screen-sharing session.

How It Works

Step 1:

Simply type your FIRST and LAST NAME, STUDENT ID, and YOUR QUESTION or the nature of your problem in the box below. Then click the yellow Click Here button.

Step 2:

You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3:

Your support representative will chat with you online to obtain the details of the problem.

Step 4:

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 5:

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

* Note:

This service is optimized for High Speed internet connections. If you are using a dial-up connection, please call us before attempting to use the remote assistance.
(480) 456-6678 ext 415

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